PawPurity® Return Policy – Easy Returns on Pet Products

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Congratulations! You’ve discovered PawPurity®, where natural pet grooming products are formulated to give your dogs and cats the best chance at maintaining a healthy coat, skin, and paws without the use of synthetic ingredients. Our products are designed to be safe and effective on dogs and cats of all ages and breeds. PawPurity products are proudly made in the USA and recommended by our highly discerning customer base.

PawPurity products do not use sulfates, parabens, SLS, artificial fragrances, formaldehyde, pesticides, insecticides, steroids, antibiotics, bleach, or peroxide.

Our Promise to You: 30-Day Happiness Guarantee

At PawPurity®, we want you to see the same positive difference after using our products that other customers have seen. However, we understand that not all dogs and cats are the same. Because we want you to love our products as much as we do, our Happiness Guarantee provides for a full refund within 30 days of purchase, no questions asked.

We offer 100% free returns. If you (or your dog or cat) don’t love your purchase, simply contact us and we will provide you with a pre-paid return shipping label by mail. No return shipping costs or restocking fees will ever be deducted from your refund. This guarantee allows you to try our products completely risk-free.

If you’re not happy with any of our products or we’ve made a mistake with your order, we will gladly send you a replacement, an alternative, or offer you a refund. Please call us at 1-877-219-9980 or email us at info@pawpurity.com so that we can help resolve whatever issue you may have. We would also love your input so we can make our products even better.

 

Policy Exemptions

To complete your return, we require a receipt or proof of purchase. Please note that a few select items and regions are exempt from standard returns:

• Gift cards

• Orders shipped internationally to Canada

Refunds & Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm the approval of your refund.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account or credit card again. Keep in mind that banks and credit card companies can take some processing time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@pawpurity.com and we will resolve the issue immediately.

Product Exchanges

We gladly replace items if they arrive defective, damaged, or if the wrong item was sent. If you need to exchange your purchase for the same item, email us at info@pawpurity.com and we will send you immediate instructions.

Contact us at info@pawpurity.com for any questions related to your refunds and returns.