Frequently Asked Questions
Flea & Tick Repellent Kit
How does the shampoo keep fleas and ticks away?
How does the shampoo keep fleas and ticks away?
The 7 repellents in our shampoo are made from plants, nuts and trees, plus essential oils that are formulated to defend your pet from pests safely. It is a superb 100% natural alternative to commercial flea control pills, topical spot-on applications, and collars, some of which can be dangerous and known to cause serious health problems.
Does the shampoo contain any pesticides or insecticides?
Does the shampoo contain any pesticides or insecticides?
Absolutely not. Unlike many shampoos on the market, we do not use chemicals. It has no sulfates, parabens, formaldehyde, artificial fragrances, or DEA.
Can I use the flea and tick shampoo on dogs?
Can I use the flea and tick shampoo on dogs?
Yes. All ingredients are safe and gentle enough on the skin to nourish as well as keep the insects away.
What's in the Flea & Tick Spray that makes it so repelling?
What's in the Flea & Tick Spray that makes it so repelling?
First, we use essential oils that are natural repellents. But too much essential oil can irritate even if those used are safe for our pets. This is part of why we add other repellents, including rosemary extract, yucca, witch hazel, and other insect-repelling herbs.
Flea & Tick Shampoo and Spray Kit
Can I use the flea and tick shampoo on kittens and puppies?
Can I use the flea and tick shampoo on kittens and puppies?
Yes. All ingredients are safe and gentle enough on the skin to nourish as well as keep the insects away.
How does the shampoo keep fleas and ticks away?
How does the shampoo keep fleas and ticks away?
The repellents in our shampoo are made from six plants plus essential oils that are formulated to defend your pet from pests safely. It is a superb 100% natural alternative to commercial flea control pills, topical spot-on applications, and collars, some of which can be dangerous and known to cause serious health problems.
Does the shampoo contain any pesticides or insecticides?
Does the shampoo contain any pesticides or insecticides?
Absolutely not. Please read here for updated information on those.
Is the shampoo safe to use on our dog around children?
Is the shampoo safe to use on our dog around children?
Yes. Unlike some collars that have been known to release pesticides on the skin of humans, PawPurity’s Flea & Tick Shampoo is natural and does not leave any residue.
Will it kill fleas and ticks?
Will it kill fleas and ticks?
Yes. However, this is a repellent and not meant to be used as a pesticide. However, many customers say it kills fleas on contact.
How often should I wash my dog with this shampoo during flea season?
How often should I wash my dog with this shampoo during flea season?
We recommend every one to two weeks. Also, if you live in an area that is heavily infested with fleas and ticks, it would be wise to use the PawPurity Flea & Tick Spray daily.
Is this spray only for dogs?
Is this spray only for dogs?
No. It can be used on cat’s although it was developed for dogs. The ingredients are safe for cats however, because they cleanse themselves, we don’t recommend using it as often as you would on a dog.
Does the spray smell like pesticides?
Does the spray smell like pesticides?
No. It has a herbal smell that humans love and insects hate. Its scent dissipates quickly, but the ingredients keep on working to repel insects.
How often can I use this spray on my cat?
How often can I use this spray on my cat?
Once a week or less, as cat’s cleanse themselves
How long does the spray continue working?
How long does the spray continue working?
The spray is potent. It will continue to work for days. If you are outside in a heavily dense flea area, spray it on your cat more frequently.
Can the spray be used on kittens?
Can the spray be used on kittens?
We don’t recommend it unless you can keep your kitten from licking itself too frequently. Instead, we recommend using the Flea & Tick Shampoo more often to keep your kitty flea-free.
Flea & Tick Shampoo
How does the shampoo keep fleas and ticks away?
How does the shampoo keep fleas and ticks away?
The 7 repellents in our shampoo are made from plants, nuts and trees, plus essential oils that are formulated to defend your pet from pests safely. It is a superb 100% natural alternative to commercial flea control pills, topical spot-on applications, and collars, some of which can be dangerous and known to cause serious health problems.
Does the shampoo contain any pesticides or insecticides?
Does the shampoo contain any pesticides or insecticides?
Absolutely not. Unlike many shampoos on the market, we do not use chemicals. It has no sulfates, parabens, formaldehyde, artificial fragrances, or DEA.
Is the shampoo safe to use on our cat around children?
Is the shampoo safe to use on our cat around children?
Yes. Unlike some collars that have been known to release pesticides on the skin of humans, PawPurity’s Flea & Tick Shampoo is 100% natural and organic, and does not leave any residue.
Why doesn’t this shampoo lather as much as others?
Why doesn’t this shampoo lather as much as others?
Our shampoo contains no sulfates, the detergents that create suds. They are known to have a negative impact on a dog’s and cat’s health including skin irritation. They also are toxic to the environment.
Will it kill fleas and ticks?
Will it kill fleas and ticks?
Yes. However, this is a repellent and not meant to be used as a pesticide. However, many customers say it kills fleas on contact and they typically don’t come back.
How often should I wash my cat with
this shampoo during flea season?
How often should I wash my cat with
this shampoo during flea season?
We recommend every one to two weeks. Also, if you live in an area that is heavily infested with fleas and ticks, it would be wise to use the PawPurity Flea & Tick Spray daily.
Can I use the flea and tick shampoo on kittens?
Can I use the flea and tick shampoo on kittens?
Yes. All ingredients are safe and gentle enough on the skin to nourish as well as keep the insects away.
Warning
Warning
This product contains by products of nuts and seeds. Do not use if you have nut allergies.
Flea & Tick Spray
How often can I use this spray on my dog?
How often can I use this spray on my dog?
This spray may be used as often as necessary. Because it is a formulation of repelling, conditioning and nourishing ingredients only, it is healthy for your dog’s coat and fur.
Does the spray smell like pesticides?
Does the spray smell like pesticides?
No. It has a herbal smell that humans love and insects hate. Its scent dissipates quickly, but the ingredients keep on working to repel insects.
How long does the spray continue working?
How long does the spray continue working?
The spray is potent. It will continue to work for a minimum of three hours. If you are outside in a heavily dense flea area, spray it on your pooch more frequently.
Can I use this on my cat?
Can I use this on my cat?
Absolutely. It’s safe to use it on cats. Just remember, because they clean themselves, you may want to use it sparingly.
Tear Stain Remover Face Shampoo, Solution, Application Pads & Powder Kit
What kits for dogs do you offer?
What kits for dogs do you offer?
- Tear Stain Remover Face Shampoo, Solution, Application Pads & Powder Kit for Dogs.
- Tear Stain Remover Solution & Powder Kit for Dogs.
- Tear Stain Remover Wipes & Powder Kit for Dogs.
Do I need to buy a kit to get rid of my dog’s tear stains?
Do I need to buy a kit to get rid of my dog’s tear stains?
No. However, the kits are a full-system treatment that is the most effective method to get rid of tear stains.
What tear stain remover products are
included in the kits?
What tear stain remover products are
included in the kits?
This depends on which kit serves your cat best. Following are all the products we use in the various kits.
The Stain Remover Face Shampoo is a natural cleanser that gets rid of debris and discharge. It may be used by itself as often as necessary, as it is super gentle. The ingredients work to fight bacteria and yeast without irritating your dog’s eye area.
The Tear Stain Remover Solution for Dogs is a natural yet gentle antibacterial and antifungal solution. It is not a temporary lightener or bleach, but rather a treatment that works to rid your cat of tear stains by attacking bacteria and yeast.
The Application Pads have a waffle-like pattern to cause more friction to reach deeper into the fur shaft. They are lint-free so they won’t irritate your dog’s eyes. Plus, they help from wasting the solution because of their absorbency.
The Tear Stain Remover Powder cleans and prevents new tears from being absorbed. Moisture is a breeding ground for bacteria and yeast – the leading cause of tear stains. The powder is highly concentrated with natural antibiotics and antifungals. It continues to attack bacteria and fungus long after being applied.
What’s the difference between the
solution/powder kit and the wipes/powder kit?
What’s the difference between the
solution/powder kit and the wipes/powder kit?
The only difference is some prefer wipes because they find them convenient. The wipes are soaked in the same solution as our Tear Stain Remover Solution for Dogs. It’s just a matter of preference, not effectiveness.
What is a "Starter Kit"?
What is a "Starter Kit"?
It contains the solution, application pads and powder. It’s a great way to test the products as a kit. If you like the kit, it also comes in three sizes based on days of supply. For example, the starter kit is a 30-45 day supply. We also carry a 45-60 day and 60-90 day supply.
How do I determine what size kit to get?
How do I determine what size kit to get?
If you have a small dog, start with the starter kit. If the tear stains are exceptionally bad or persistent, you may want to order the Tear Stain Remover Face Shampoo, Solution, Application Pads & Powder Kit.
If you have two or more animals with tear stains, the 60-90 day supply kit should be fine. Again, if the stains are exceptionally stubborn, you may want to order the Tear Stain Remover Face Shampoo, Solution, Application Pads & Powder Kit. The Face Shampoo really helps as a daily wash and it won’t irritate your dog’s eyes.
Can I get refills on any of the
kit products?
Can I get refills on any of the
kit products?
Yes! The solution, powder and wipes are all sold separately.
Does it cost less to buy the kit instead
of the products separately?
Does it cost less to buy the kit instead
of the products separately?
Yes! There is quite a bit of savings when you buy the kit.
Refund, Returns & Shipping FAQS
Can I get a refund?
Can I get a refund?
At PawPurity®, we want you to see the same positive difference after using our products that other customers have seen. However, we understand that not all dogs and cats are the same. Because we want you to love our products as much as we do, our Happiness Guarantee provides for a full refund, no questions asked. This guarantee allows you to try our products risk-free and see the difference for yourself. If you (or your dog or cat) don’t love it, we’ll issue you a refund.
Do you offer a 100% money-back guarantee?
Do you offer a 100% money-back guarantee?
We offer a 100% money-back guarantee. This guarantee allows you to try our products risk-free and see the difference for yourself. In fact, if you’re not happy with any of our products or we’ve made a mistake with your order, we will gladly send you a replacement, an alternative or offer you a refund. Please call us at 1-877-219-9980 or email us at info@pawpurity.com so that we can help resolve whatever issue you may have.
Terms and conditions:
Several types of goods are exempt from being returned or qualify for a refund:
- Gift cards
- Products sent to Canada
To complete your return, we require a receipt or proof of purchase.
How long will my refund take to process?
How long will my refund take to process?
It will take 3-5 business days for orders from our website. The refund will reflect on the card that the customer used to complete the purchase.
Can I exchange my product?
Can I exchange my product?
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, email us at info@pawpurity.com. We will provide mailing instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at info@pawpurity.com for questions related to refunds and returns.
Do you offer free shipping?
Do you offer free shipping?
We offer free shipping on orders of $75 or more in the US.
A flat-rate shipping fee applies to orders weighing 3 pounds or less and shipping to the following locations:
- Hawaii & Alaska $25
- Canada $32
How long does it take for my order to ship?
How long does it take for my order to ship?
Orders are typically shipped within 2 business days using UPS, USPS or DHL.
Shipping charges are automatically calculated at checkout based on the destination and selected shipping method.
How can I get in touch with you?
How can I get in touch with you?
Please call us at 1-877-219-9980 or email us at info@pawpurity.com so that we can help resolve whatever issue you may have. We would also love your input so we can make our products even better. You can also reach out to our support team through our contact page.