Thank you for ordering from us. 

We want you to love our products and see the same success that we have. However, the PawPurity understands that all dogs and all cats are not the same. If you are not happy with any of our products, we will send you a replacement, an alternative or give you a refund. We humans are not perfect. If we have made a mistake or misunderstood your order the same applies; we will send you a replacement, an alternative or give you a refund. We do ask that you email us so we can help resolve whatever issue you have. We respond quickly, 

The same applies if you have any questions about our products. Please email us at lisa@pawpurity.com or you may also find the answer on our FAQs page. All of our product pages list directions and ingredients if you would like to know how to use a product or what it contains.

If you still want to return something to us, it’s simple. Just log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. Once we have received your return request, we will email you and notify you of your refund or replacement.

If you still need help, please email lisa@pawpurity.com.