Congratulations! You’ve discovered PawPurity®, where 100% organic pet grooming products are developed to give your dogs and cats the best chance at maintaining a healthy coat, skin and paws without the use of synthetic ingredients. Our products are designed to be safe and effective on dogs and cats of all ages and breeds. PawPurity products are proudly made in the USA and recommended by our highly discerning customer base, which includes AKC breeders, veterinarians, trainers and others.
Products by PawPurity do not use synthetic sulfates, parabens, SLS, artificial fragrances, formaldehyde, pesticides, insecticides, steroids, antibiotics, bleach, or peroxide.
Our Promise to You
At PawPurity®, we want you to see the same positive difference after using our products that other customers have seen. However, we understand that not all dogs and cats are the same. Because we want you to love our products as much as we do, we offer our 7-day money-back guarantee. This guarantee allows you to try our products risk-free and see the difference for yourself. If you (or your dog or cat) don’t love it, we’ll issue you a refund.
In fact, if you’re not happy with any of our products or we’ve made a mistake with your order, we will gladly send you a replacement, an alternative or offer you a refund. Please call us at 1-877-219-9980 or email us at info@pawpurity.com so that we can help resolve whatever issue you may have.
Contact our Team
We are more than happy to answer your questions about your order or any of our products. In addition, many of our customers’ most asked questions are answered on our Products Pages. For information about ingredients, product benefits or how to use our products, check the specific Product Page. Again, if you still have questions, feel free to contact our team via email or at 1-877-219-9980.
Several types of goods are exempt from being returned or qualify for a refund:
- Gift cards
- Products sent to Mexico
- Products sent to Canada
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Obvious signs of use
- Damaged product packaging
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or credit card again. Keep in mind that banks, credit card companies may take some time before your refund is officially processed and posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pawpurity.com and we will work with you to rectify the issue.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, email us at info@pawpurity.com. We will provide mailing instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at info@pawpurity.com for questions related to refunds and returns.